Terms & Conditions

Last updated: 14 July 2026

1. Introduction

Welcome to Pennine & Pine. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

2. About Us

Pennine & Pine is a UK-based business specialising in handcrafted home fragrance and natural living products inspired by the British countryside.For any enquiries, please contact us at:Email: pennineandpine@outlook.com

3. Products

All of our products are handcrafted in small batches.Due to the handmade nature of our products, slight variations in colour, finish, fragrance and appearance may occur. These variations are normal and do not affect the quality or performance of the product.Product photographs are intended to represent our products as accurately as possible. Colours may vary slightly depending on your screen or device settings.

4. Pricing

All prices are displayed in Pounds Sterling (£).We reserve the right to change prices at any time without prior notice.If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

5. Orders

All orders are subject to acceptance and availability.Once your order has been accepted, you will receive an order confirmation by email.We reserve the right to refuse or cancel any order where necessary.

6. Payment

Payment must be received in full before goods are dispatched.We accept secure payment methods offered through our website.

7. Shipping

We aim to dispatch orders within the times stated on our Shipping Policy.Delivery times are estimates and may vary due to circumstances outside our control.Please refer to our Shipping Policy for further information.

8. Returns & Refunds

Your rights regarding cancellations, returns and refunds are set out in our Returns & Refund Policy.Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

9. Candle Safety

Candles must always be used responsibly and in accordance with the safety instructions supplied with the product.Pennine & Pine cannot accept responsibility for damage or injury caused by misuse, failure to follow safety guidance, or leaving candles unattended while burning.

10. Intellectual Property

All content on this website, including text, photographs, logos, graphics and product descriptions, is the property of Pennine & Pine unless otherwise stated.No material may be copied, reproduced or used without our prior written permission.

11. Privacy

We are committed to protecting your privacy.Please refer to our Privacy Policy for information on how we collect, use and protect your personal information.

12. Limitation of Liability

To the fullest extent permitted by law, Pennine & Pine shall not be liable for any indirect or consequential loss arising from the use of our website or products.Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or your statutory consumer rights.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.Any changes will take effect immediately upon publication on this website.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Pennine & Pine

Email: pennineandpine@outlook.com